Orders generally ship 1 - 2 business days after they are received. We try our best to ship orders with expedited shipping services, such as overnight or 2-day, on the day the order is received. Depending on the time of day or day of the week you order, this may not always be possible. It is the responsibility of each individual carrier to meet their service commitment. The carrier, not Vinylenvelope.com is, responsible for late, lost or damaged shipments. If you have questions about when your order will ship please send us an email with the details.

 

Shipping charges are calculated real time using UPS published rates and applying a discount. Different UPS services received different levels of discounting.

International shipments may be subject to duties and taxes imposed by the destination country. Depending on the products being imported, countries like Australia, Canada, Mexico and others may charge GST, VAT, and other taxes or border fees. You will be billed for those charges by the carrier or your customs broker on behalf of the destination country - they are not collected by vinylenvelope.com.

 

Depending on service selected, customs clearance or brokerage fees may not be included. In other words, the carrier may charge you directly for customs clearance and other border crossing fees not included in the selected shipping method. For example, UPS Standard service does NOT include customs clearance. UPS will provide the information to your existing broker of record. If you do not have an international freight broker they will clear customs for you and charge you directly for the service. Alternately, shipping options such as UPS Express and UPS Expedited typically include customs clearance service.

 

Please note that we are not experts or consultants in international shipping. We offer this brief summary for the benefit of our customers. If you are not familiar with importing we strongly encourage you to visit the UPS website. Let UPS explain the service you selected, what is included with the service, and any additional fees that you may incur. Click here to visit the UPS website for more information.

 

We offer limited USPS shipping service to Hawaii, Alaska, Puerto Rico, and several other countries. If you're interested in USPS shipping options, log in to the site with an account to review your options.

 

Most orders ship complete from 1 of 3 places: our Massachusetts-based factory or a fulfillment center in either Chicago or Boston. If an item is out of stock, unless you request a partial shipment, we will ship the order complete when all parts are in stock. Nevertheless, it is possible for you to receive more than one shipment if your order ships from multiple locations. You will not incur any additional freight charges beyond what you paid on your original order.

 

Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations. In the unlikely event that this occurs we will discuss your options as soon as possible. All shipments are made FOB origin.

If you receive a shipment with obvious external carton damage, please alert the delivery driver and sign for the package(s) damaged. It is extremely important to have the driver make a note on the freight bill. If you do not do this at the time of delivery its quite possible that the carrier will not honor a damage claim. Please call the carrier directly to file a claim as soon as possible. We are not responsible for damaged caused by freight carriers. If you need assistance with a damage claim please contact us for more information.

Immediately open your package(s) and inspect for damaged or missing products. If you discover concealed damage upon opening your package please notify the carrier immediately and file a claim. Leave carton as is with packing material intact and contact us immediately.

If there is defective merchandise we must be contacted within 7 days of receipt of order to rectify the situation.

We want you to be satisfied with your order. Our goal is to always meet or exceed your expectations. If we fail to do this, we will try our hardest to rectify the situation within our policy. Returns must be authorized within 30 days of receipt and must be accompanied by a valid Returned Merchandise Authorization (RMA) issued by Vinylenvelope.com. Please call or email us to request a return authorization number. Include a list of which product(s) you would like to return and the reason for the return. In order to process your return correctly, we cannot accept returns without an RMA #. If you return merchandise without an RMA# it cannot be properly tracked and no credit can be issued. Return shipping is the responsibility of the customer.

 

There is a 20% restocking charge on all returns (unless we shipped you the wrong item). Original shipping charges (and low order fees) are not refundable. Returned merchandise must be 100% intact with no missing parts and in resellable condition. Used products, partially used products and open products are not returnable. Suitable care should be taken packing the product to be returned. If it is damaged in transit due to improper packaging then no credit can be issued.

 

Vendor hereby excludes the implied warranties of merchantability and fitness for a particular application and consequential damages. Buyer's damages are limited only to the cost of the goods. Prices and policies are subject to change without notice.