Thank you for shopping with us online! Our dedicated customer service team is here to help you. If you need assistance please contact us at your conveniece by emailing your questions or comments utilizing the contact us form. We will reply as quickly as possible with most responses in 24 hours or less. The more details you include, the easier it is for us to provide a complete and accurate answer. Emails on weekends and after hours are monitored to provide the best service we possibly can. If you prefer to call, we can be reached by telephone at +1 (508) 821-4800 from 7:30 am to 5:30 pm EST Monday through Friday. Calls after hours should select option 4 and leave a message for the fastest service. If you would like to send a fax please send it to +1 508-821-3637
a division of ARMIN Innovative Products, Inc.
REMIT TO: P.O. Box 26
PHYSICAL: 1424 Somerset Ave
Dighton, MA 02715 USA
P: +1 (508) 821-4800
F: +1 (508) 821-3637
Federal Tax Id #: 27-0135745
DUNS #: 13-082-8569
CAGE Code: 4C0X2
OUR RIGHTS TO SELL
We reserve the right to sell to any customer who visits our site and provides payment for an order. We reserve the right to accept or cancel any order for any reason. To be fair to all of our customers, we may limit the quantity of certain products that can be purchased by a single customer. vinylenvelope.com accepts order for total product value of $50 and higher not including shipping costs. As a courtesy to individuals who wish to purchase less and take advantage of our manufacturer-direct wholesale prices, orders below $50 will be accepted with a $10 small order fee to cover administrative costs. Our prices including the administrative processing costs on small orders still have a total cost less than retail. If you do not want to pay a low order fee, simply increase your order to $50 or consider buying the items from a retail store or online retail distributor.
WARRANTY / LIMITATION TO LIABILITY
It is the customer's responsibility to determine if the products sold on this website are suitable for his/her specific needs. Vinylenvelope.com does its best to represent its products accurately in its descriptions. Descriptions are for reference only and not meant to replace product testing if required. Employees do their best to help provide customers with additional information and guidance. Having no control over the use of the products or each individual's specific application, we assume no liability connected with the purchase and use of the products sold on this website.
Company offers no warranty express or implied INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE. In no event shall Armin Innovative Products, Inc. or its affiliates be liable for any direct, indirect, incidental, special or consequential damages in any way including but not limited to loss of use, loss of product, loss of data, loss of business or loss of profits. This limitations to liability will vary in some states.
VINYLENVELOPE.COM takes extreme care to keep our price database up to date. VINYLENVELOPE.COM reserves the right to change incorrectly posted prices. We also reserve the right to limit quantities or cancel an order if the incorrect price causes the product to be sold below our cost. Prices are subject to change without notice.
SHIPPING YOUR ORDER
Nearly all in-stock items are shipped within 48 business hours after processing of your order. The delivery time of a ground shipment depends on your geographic location. Stock is allocated to you after your credit card is approved or check/money order payment is received. Shipping terms defined: Next-Day Air means next business day service, 2nd-Day Air means 2nd business day service.
For international shipments including Canada and Mexico, the shipping fees charged to you on vinylenvelope.com may NOT be inclusive of brokerage fees, customs charges, VAT, border taxes or any other fee related to the destination country's policy about importing. Some UPS Services do include these fees while some do not. If you are not familiar with the process of importing we strongly encourage you to visit the UPS website and understand the service you are selected and any additional fees that you may incur related to the import of your product. Click here to visit UPS for more information.
All orders are shipped prepaid & add per the shipping options and costs presented during checkout. We cannot ship on a freight collect account. If your order is over $1,000 or 300 lbs and you would like to ship freight collect, please send us an email with the details. Not all shipping services are available to all geographic locations. Please visit our "Shipping & Returns" section for a complete description of our shipping policy.
Please Note: Products on this site are not designed for use by children under 12.
We accept: PayPal, Visa, MasterCard, Discover, American Express, Money Orders, and Checks (via PayPal). Your credit card is billed automatically by PayPal on the day your order is placed. We also accept Visa, MasterCard, Discover and American Express directly or Checks and Money Orders via mail. Because of constantly changing inventory levels, we are unable to guarantee the availability of products when payment is received or billed. We make every attempt to fill each and every order. If an item becomes unavailable, a refund will be issued in the same form that payment was received within 30 days.
CREDIT CARD FRAUD
A person placing an order using a credit card they have not been authorized to use is committing credit card fraud, and will be prosecuted to the full extent of the law. A customer that disputes a valid charge for delivered merchandise has committed credit card fraud, a felony, and will be subject to prosecution. All instances of fraud, including those made by valid cardholders, are reported to local and federal authorities.
BACKORDERS - PRODUCT AVAILABILITY
We will notify you as quickly as possible about a back order situation. We will provide product availability information to the best of our ability.
It may not be possible to cancel part or all of an order once it has been processed. We work hard to provide fast service and orders are frequently picked, packed, and processed within 4 hours of when they are received. Please email us and let us know what you would like to cancel. If we are able to stop the processing of your before its shipment, we will refund the order cost less a 20% processing fee. If the order is already packed and processed then it cannot be cancelled. Once you receive the order you may email for an RMA following the RMA policies listed.
We try our best to keep all products in stock at all times. If we back-order part or all of your order, the back order may be cancelled at no charge is we are notified in writing prior to shipping.
Visit our "Shipping & Returns" section for a complete description of our returns policy.
HOW TO ORDER BY CHECK or MONEY ORDER
- Order online and choose the "Check/Money Order" payment option
- Make your check payable to "Vinylenvelope.com" for your invoice grand total
- Include your order number on your check and mail the check to the address at the top of this page
- Your order will be shipped after your check has cleared or your money order is deposited
- To avoid processing delays with checks or money orders, be sure to include your order number
REQUESTING ORDER STATUS
Your current order status will be sent to you via E-mail as it changes. Please make sure firstname.lastname@example.org and email@example.com are both on your email and spam filter white list to ensure you receive all of our emails Order status can also be obtained by logging in to your account. Tracking numbers are made available 24 hours after your order has shipped.